Join date: Jun 7, 2022


Self-exclusion 363.

The social responsibility code is unequivocal about the need for licensees to have effective procedures for self-exclusion. They must: • have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling. • take all reasonable steps to prevent any marketing material being sent to a self-excluded customer. • take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self- exclusion notification

This would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included. • close any customer accounts of an individual who has entered a self- exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.


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